Click each manual for the Table of Contents and a brief sample:


Until an employee understands the “why”, or reason for a policy, the policy is just another rule to be followed. Instead of citing a list of rules and regulations, has created a General Policy Manual that begins by using Mission and Visionto set the tone for the “working philosophy” of the organization.
An associate handbook is an important communication tool between you and your employees. A well-written handbook sets forth your expectations for your employees, and describes what they can expect from your company. It also should describe your legal obligations as an employer, and your employees’ rights
 To have a clear picture of profitability, on-site staff must be engrossed in daily recording and analyzing transactions. This recording activity then must be interpreted using reporting technology, making statements and presenting it to the management for analysis and planning. To ensure accuracy, site level staffs need comprehensible policy in which to follow.



Multifamily economic success is dependent on attracting and renewing qualified residents.  Effective leasing and marketing plans target ideal demographics, price apartments at the best economic return, and include efforts toward renewal. 
Although it is not possible to control or predict when an emergency or security breach may occur, you can prepare your teams to deal effectively with such an event. Urgent situation and security procedures should equip on-site associates with important knowledge and tools, so they will be ready when an incident occurs.  Furthermore, focus on preventable issues should be given top priority; regular review of Risk Management best practices will lower the potential for liabilities.
The safety and well-being of employees, residents, and guests to your properties are primary concerns.  This Safety and Protection Plan will guide and inform employees in their efforts to protect against accidents and injuries at each of your communities. 




Occupational Safety & Health Administration Policies

OSHA requires every company who employs even one person to have a written safety program. In addition to a broad safety manual that covers things like the use of personal protective equipment, and broad safety expectations; each worksite in the property management industry is required to have separate written plans to comply with three specific standards for:

  • Bloodborne Pathogens (Dealing with Bodily Fluids)
  • Hazard Communication (Dealing with Chemicals)
  • Lockout / Tagout (Dealing with Energy Sources)

Each of these manuals should prescribe a plan that includes:

  1. Identification and Inventory of hazards
  2. Responsible parties for maintaining and implementing the plan
  3. Exposure Contingencies
  4. Training on use of the plan
  5. Training on Compliance with the plan
  6. Reporting Requirements
  7. Schedules and Triggers for updates to the plans

PMManuals.Com plans are designed to serve as simple templates that are easily customizable at the worksite level to meet compliance requirements of OSHA as well as Worker’s Compensation companies, while minimizing risks to employees, contractors, residents and guests of the worksite.




Urgent and appropriate response to emergency situations is essential to protecting the critical risk management elements, People, Property and Reputation.  Fires, floods and other areas of risk are unavoidable risks how we mitigate the damage is completely controllable with a specific plan for each individual asset. plan is a customizable template that can be used to save and protect all three elements. 
This is a comprehensive set of forms that accompany and integrate the entire manual system.  This editable forms are the glue that ties the policy set together.